Provider Telehealth Policy

Please read this Provider Telehealth Policy carefully as they form a legally binding agreement between you, the healthcare provider, and CarePage, Inc., along with our corporate affiliates, collectively known as "CarePage", "We", "Our" or "Us". The CarePage Telehealth Platform, referred to as "the platform" herein, is a digital system designed to facilitate remote healthcare services online. It enables healthcare providers to connect with patients through secure messaging, video, telephone, mobile SMS, or text messaging, along with other telehealth modalities.

This Provider Telehealth Policy outlines the terms and conditions for healthcare providers ("Providers") using the CarePage Telehealth Platform or the platform. It sets forth the expectations, responsibilities, and standards required to maintain the highest level of care and compliance with applicable laws and regulations.

By using any of our Services, clicking "Agree & Continue" or simply by accessing or using the platform, you confirm that you have read, understood, and consent to be bound by this Provider Telehealth Policy, along with our Terms of Service and Privacy Policy.

Provider Credentials and Compliance

Providers must possess valid medical licenses in the jurisdictions where they offer services and comply with all relevant healthcare laws and regulations, including HIPAA. Ongoing credential verification is required.

We continuously develop the platform and reserve the right to modify this Provider Telehealth Policy at any point at our sole discretion. When changes are made, we will notify you by email, through the Services, or by updating the "Last Updated" date at the start of this Provider Telehealth Policy. Regularly reviewing this Provider Telehealth Policy and our other policies is advised to ensure you remain informed of any changes, which will take effect once posted. If you do not agree with the Provider Telehealth Policy at any time, your exclusive remedy is to discontinue using the Services. Continued use after changes have been posted means you accept those changes. If you do not agree to the revised Provider Telehealth Policy, you should not access or use the platform. All Services and the platform' functionality are provided "as is" and "as available" without any warranties of any kind. CarePage disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CarePage does not guarantee that any services or the platform will be error-free or uninterrupted, or that defects will be corrected.

Quality of Care and Patient Safety

Providers must adhere to the highest standards of medical care and ethical conduct. This includes maintaining patient confidentiality, obtaining informed consent, and providing care consistent with best practices and standard treatment protocols.

Use of the Platform and Technology

Providers must use the platform and its associated technologies in accordance with CarePage's guidelines. This includes ensuring secure and reliable internet connections, appropriate use of communication tools, and adherence to data security protocols.

Patient Interaction and Communication

Providers are expected to communicate professionally and empathetically with patients, respecting their privacy and cultural differences. Clear and accurate documentation of patient interactions is required.

Record Keeping and Documentation

Accurate and timely medical record documentation in the platform's electronic health record system is mandatory. Records must be maintained according to legal and professional standards.

Compliance with Telehealth Regulations

Providers must stay informed about and comply with evolving telehealth regulations and standards, including cross-state licensing rules where applicable.

Conflict of Interest and Ethical Standards

Providers must disclose any potential conflicts of interest and adhere to ethical standards in their practice, including issues related to referrals, prescribing, and patient advocacy.

Training and Professional Development

Providers are encouraged to participate in training programs and professional development opportunities offered by CarePage to enhance their telehealth skills and knowledge.

Feedback and Quality Improvement

Providers are expected to participate in quality improvement initiatives and are encouraged to provide feedback on the platform to enhance the service delivery.

Policy Amendments and Updates

This policy may be updated periodically, and Providers will be notified of significant changes. Continuous use of the platform signifies acceptance of these changes.

Independence and Non-Employee Relationship

Providers engaged with CarePage's telehealth services are independent contractors and not employees of CarePage or CarePage, Inc. This relationship grants providers autonomy in their medical decision-making while using the platform. Providers are responsible for adhering to their professional standards and regulatory requirements independent of CarePage's policies. The independent contractor status should be reflected in tax, insurance, and legal responsibilities.

Payments and Compensation

Compensation for providers using CarePage's telehealth platform is structured based on an agreed-upon model, which may include fee-for-service, per consultation, or other models mutually agreed upon. Payment terms, including frequency and methods of payment, will be outlined in separate agreements or contracts. Providers are responsible for understanding the terms of compensation and for any billing or coding of services rendered through the platform.

Indemnification Agreement

You agree to indemnify, defend, and hold harmless CarePage and its affiliates, officers, directors, employees, and agents from any third-party claims, actions, demands, damages, or costs, including reasonable legal fees, arising from or related to your improper use of the Services, any fraudulent activities, violations of law, willful misconduct, or breaches of this Provider Telehealth Policy or our Terms of Service.

Legal Contact Information

If you have any questions about this Provider Telehealth Policy or our Terms of Service or the Services, please contact CarePage by email at legal@care.page